Richard is an experienced executive in the life science and chemical industries. In 2009, he founded AIM. Prior to AIM, Richard served in leadership roles at Genzyme and Ashland (Hercules).
At Genzyme, Richard was Head of Customer Service for the EMEA region. While there, he transitioned from in-house warehousing to a European external third-party logistics provider (3PL). He also restructured the customer service organization, was involved in multiple product launches, and managed the supply chain.
Richard held multiple roles at Ashland, including Head of the EMEA Customer Care team. While there, he led various improvements, including re-engineering the customer service team, introducing the key performance indicator concept, and standardizing numerous work processes. The result was a double-digit improvement in the quality of customer service.
Also while at Ashland, Richard served as a Global Accounts Manager. He worked closely with accounts like Unilever, Procter & Gamble, GlaxoSmithKline, and AstraZeneca. He generated year over year double-digit business growth and was involved with multiple new product development projects and launches.